By Wim Van Grembergen
ISBN-10: 187828990X
ISBN-13: 9781878289902
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Sample text
This expected contribution was also premised on the assumption that order o delivery time was an important buying criterion for customers. At the level of analysis shown, this represents a clear case of silver bullet thinking about how quickly the new order processing system can contribute to increased sales because it is unlikely that it alone will reduce the order processing cycle. These were all required for this to become a true blended investment program. In combination with the value assessment technique described in the next section, a Results Chain lets you select the best path and to switch paths in response to changing conditions.
In working with DMR, one of our distinctive contributions to the Benefits Realization Approach has been to develop a technique to help prepare a clear and comprehensive model of an organization's benefits realization process. The Results Chain technique is used to build simple yet rigorous models of the linkages among four core elements of the benefits realization process: outcomes, initiatives, contributions and assumptions. The Benefits Realization Approach and the Results Chain can be used to define Balanced Scorecard measurements.
I/S Analyzer, October, 116. Chapman & Hall, London. Communication of the ACM, 41(8), 5663. DMR consulting, 14. Chapman & Hall, London. Prentice Hall: London. Journal of Information Technology, 7, 100108. Journal of Information Technology, 7, 109122. Guidelines for successful adoption of information technology in small and medium enterprises International Journal of Information Management, 18(4), 243253. Journal of Information Technology, 13, 1527. uk/HotTopics . Long Range Planning, 32(3), 362372.
Information Technology Evaluation Methods and Management by Wim Van Grembergen
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