By Mark S. Ackerman, Volkmar Pipek, Volker Wulf
ISBN-10: 0262011956
ISBN-13: 9780262011952
The sector of information administration specializes in how businesses can such a lot successfully shop, deal with, retrieve, and magnify their highbrow houses. The repository view of data administration emphasizes the collection, offering, and filtering of particular wisdom. the data in a repository has the benefit of being simply transferable and reusable. however it isn't effortless to exploit decontextualized details, and clients usually want entry to human specialists. This e-book describes a newer method of wisdom administration, which the authors name "expertise sharing." services sharing emphasizes the human aspects--cognitive, social, cultural, and organizational--of wisdom administration, as well as info garage and retrieval. instead of concentrating on the administration point of a firm, services sharing makes a speciality of the self-organized actions of the organization’s individuals. The publication addresses the troubles of either researchers and practitioners, describing present literature and examine in addition to providing info on imposing platforms. It comprises 3 elements: an creation to wisdom sharing in huge companies; empirical reviews of craftsmanship sharing in numerous varieties of settings; and precise descriptions of computers that could direction queries, gather humans and paintings, and increase clearly taking place social networks inside organisations.
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Extra resources for Sharing Expertise: Beyond Knowledge Management
Example text
As Blau (1955; 1964) showed decades ago, status is accorded to those who provide assistance to others. The providing of status to the helper balances the exchange. If the helper did not receive higher status, then the exchange would be unbalanced—the requester of help would get the help, and the person providing the information would get nothing. In a competitive world individuals in need of expertise may be reluctant to voluntarily engage in an exchange—knowledge for status—that places them in a disadvantageous position and acknowledges their inferior position.
Journal of Experimental Psychology: Learning, Memory, & Cognition 10: 483–495. , T. Bailey, P. Berg, and A. Kalleberg. 2000. Manufacturing Advantage: Why High-Performance Work Systems Pay Off. : Cornell University Press. Argote, L. 1999. Organizational Learning: Creating, Retaining, and Transferring Knowledge. : Kluwer. , and D. Epple. 1990. Learning Curves in Manufacturing. Science 247: 920–924. Blau, P. M. 1955. The Dynamics of Bureaucracy. Chicago: University of Chicago Press. ———. 1964. Exchange and Power in Social Life.
Cognitive Psychology, 4 (1): 55–81. , R. Glaser, and E. Rees. 1982. Expertise in Problem Solving. In Advances in the Psychology of Human Intelligence, ed. R. J. Sternberg, 7–75. : Erlbaum. Cyert, R. , and J. G. March. 1963. A Behavioral Theory of the Firm. : Prentice-Hall. Davenport, T. , and L. Prusak. 1998. Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Press. 24 Pamela J. Hinds and Jeffrey Pfeffer Davis, H. , S. J. Hoch, and E. K. Ragsdale. 1986. An Anchoring and Adjustment Model of Spousal Predictions.
Sharing Expertise: Beyond Knowledge Management by Mark S. Ackerman, Volkmar Pipek, Volker Wulf
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