By Rüdiger Zarnekow, Walter Brenner, Uwe Pilgram, Therese Faessler
ISBN-10: 3540323066
ISBN-13: 9783540323068
ISBN-10: 3540323074
ISBN-13: 9783540323075
This publication addresses the demanding situations dealing with info administration (IM) and offers sensible resolution propositions. the 1st part describes six present tendencies and demanding situations to IM. the second one part introduces a finished version of built-in details administration (IIM). The 3rd part, utilizing six sensible examples, describes how chosen options of IIM should be applied. This e-book is equipped upon the elemental premise of moving profitable administration strategies from commercial creation to IT administration.
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Additional resources for Integrated Information Management: Applying Successful Industrial Concepts in IT (Business Engineering)
Example text
The phase oriented internal view, with the distinctive planning, development, and operating phases, is replaced by an integrated product view, which allows customers to be offered complete products. If the business unit’s task was primarily specifying system requirements, then it now concentrates on negotiating with the IT service provider over business oriented product characteristics. 3 Core Concepts and Recommendations • The collaboration between business units and IT service providers is based on the purchases and sales of IT products.
21 above (Alternative A). The customer makes a request to the development unit, initializing the development of an IT solution. After the solution (fulfilling the request) has been manufactured, the solution is accepted by the customer. Afterwards the customer sends a request to production and hands over the developed solution. It is a purely formal mechanism with which the delivery of the customer’s developed solution is passed on to production. In practice the technical delivery is carried out directly between development and production.
Concepts, drivers, and results in the production of industrial services Industrialization of IT Service Production 31 The process of service production has opposing goals, namely those of the external market and those of internal operating (see Fig. 18). On the one hand, customers of a company expect a speedy delivery and high quality of products. However, service production is subject to internal operating goals, above all high flexibility, which allow for a quick reaction to changes in demand, and as small as possible operating costs.
Integrated Information Management: Applying Successful Industrial Concepts in IT (Business Engineering) by Rüdiger Zarnekow, Walter Brenner, Uwe Pilgram, Therese Faessler
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