By Rosemary Richey
ISBN-10: 0194579069
ISBN-13: 9780194579063
An increasing sequence of brief, professional English classes for various professions, paintings talents, and industries.
Read or Download English for Customer Care [With CDROM] PDF
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Additional resources for English for Customer Care [With CDROM]
Example text
Sometimes it's quitedifficuttto do so and I wonder whatthesecustomers wouldthinkif I wrotethe sametypeof angry messages to them! I usedto be very politewhen abouta productor servicein a shop,for example. l'm verydirectandiust statemy problem. Perhaps itb iust a culturalthing. ls it the sameor different from Howdo you dealwith complaints at yourcompany or business? you knowor do business with? othercompanies dealwith complaints? Howaboutthe cultural wayapologies aremade? 56 1 Test yourself! Seehow muchyou havelearnedabout customercare.
Please. place housewine- six Yes, I needto an orderfor ten morecasesof my standard Customer redandfourwhite- for my restaurant. lt soundslikeyou haveorderedfromus before. Agent ! 55oo8-zz. CustomerOf course, Ah yes,Mr GreenfromSuavoRestaurant. Agent So,that's9r WaltonStreet,Reading. CustomerNo,that'sour old address. We'vejust movedto postcode Thenew is RGrzXL. 43 HighStreet. Agent That'sHighStreet,Reading, RGrzXL. Customer V oc th a t' q , r ish t - ' 'D " *' OK,I'veupdatedourdatabase. OK... Couldyoudo a rush orderon thewineso thatwe get it by this evening?
To yoursatisfaction. repeatthat. this afternoon. that you receivethe information you c I canassist with today? h youraccountnumber,please? a b c d e f | 31 32 | UNIT4 Callcentresuccess A UDIO il'. Thentistento checkyour answe]s. I'djust liketo confirmyourcontactdetails. couldI go overyourorderagain? MayI helpyou? CanI helpyou with anythingelse? ls that right? Couldyou givemeyourcustomer number,please? OK,let melust repeatthat. AceBeverages Helptine. Agent Goodmorning. please. place housewine- six Yes, I needto an orderfor ten morecasesof my standard Customer redandfourwhite- for my restaurant.
English for Customer Care [With CDROM] by Rosemary Richey
by Kenneth
4.5